Our draft ‘Involvement Charter’

Published on: 23rd July 2021

Over the last 18 months, we have been working with a group of over 100 local residents through our EPIC (Engage Participate Involve Collaborate) programme, to develop proposals for how we work with local people and involve them in the work of the NHS in future.

One suggestion from the group was that we develop an ‘involvement charter’ setting out standards that we expect to meet and be held accountable to. The group helped us develop the charter, which we are now publishing in draft for further comment. Please let us have any queries comments on the charter by Monday, 6 September 2021 by emailing nhsnwlccg.communications.nwl@nhs.net.





We will make sure:



You can be involved in all decisions that affect you.

The process for involving the public before decisions are taken and evidence that we have followed it.


You will know how your views have shaped and influenced the decisions we have taken.

Evidence of their views from the public have been taken into account in making decisions and shaping services.


We will co-design services with local people, working with all the communities we serve.

The process for involving local communities in shaping our services, especially those most affected.


We will provide you with information that is in plain language,  timely, balanced , objective  and in different formats  when needed.

Information and material provided for the public.



We will be transparent in everything that we do.

A clear and transparent decision-making process.

The charter forms part of a much wider plan to better involve residents in the work of the local NHS. Find out more about these plans by clicking here.