Winter 2020

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This winter, the NHS in North West London is reminding residents of the range of healthcare services available to help them.

With coronavirus restrictions continuing to impact our day to day lives, we are aware that this winter will be unlike any other. Although coronavirus has changed how some NHS services are delivered, we want our local residents to know that no matter what your concern may be, our NHS services are still available for your use. Our services are safe to use and we are here to help.

Here’s a list of things you can do locally, online and over the phone that will help you stay well this winter....  

Call your GP

If you are feeling unwell or have symptoms of any illnesses that you are worried about, your GP practice is still here for you.

To keep you safe during COVID, your GP now offers telephone, online and video consultations so that you can easily access the right help and advice without having to travel. If you are invited in for a face to face appointment, measures are in place to keep you and everyone else safe.

Online consultations 

You can now seek medical advice or ask to see your GP via an online consultation. Whatever your concerns, please don’t wait until it gets worse. You can access online consultations by visiting your GP’s website or through downloading the NHS app. You will be asked to fill out a form with details of your health concerns and you may be asked to upload a photo.

Depending on your needs, your GP practice will then get back to you via email, phone or text with medical advice or to book a video or face to face appointment.

Online consultations mean that you’ll be seen by the right person, first time. It’s quicker, there are no wait times for an appointment and you won’t have to sit on the phone in a queue. Please rest assured that sharing your details via your GP practices website or the NHS app is completely safe, all of the information that you fill out will go directly to your GP practice and won’t be shared with any third parties.

Watch our video all about online consultations. 

Contact NHS 111

Seek help online or call NHS 111, we’re here to help you. 

You can contact NHS 111 either by visiting (for people aged 5 and over only) or dialling 111 on your phone.

Doctors, nurses, paramedics and fully trained advisors are available to help 24 hours a day, 365 days a year, at any time, day or night. You can ask questions about your symptoms and find out when and where to get help. 

If medically necessary, NHS111 can make direct appointments with a variety of health services, including accident and emergency departments, Urgent Treatment Centres, your GP, specialised mental health crisis services, dental services and pharmacists for urgent repeat prescriptions and advice.

If needed, they can also arrange for an ambulance to be sent to you. 

Speak to a pharmacist

If you have a minor health problem the fastest way to get advice is to visit your local pharmacist.

Pharmacists are highly trained medical professionals who can help with a wide range of issues – from stomach bugs, to coughs and colds and minor injuries like strains and sprains.

You can also find out more about treating minor health conditions on

Get your flu vaccination

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We are asking everyone who is at risk of being affected by the flu to get vaccinated this autumn. 

By having the flu vaccination, you will help protect yourself and others from what can be a severe, and sometimes fatal, illness which could lead to a hospital treatment. You will also be helping to protect the NHS from coming under pressure. 

Look out for updates from your local GP or NHS team and book your vaccination as soon as they are available. Get the flu vaccination, stay well and protect the NHS. 

For more information and updates visit our page all about the flu vaccination.

Mental health

If you are stressed, anxious or experiencing low mood you can access wellbeing and psychological support from a North West London Improving Access to Psychological Therapy (IAPT) service.

You can refer yourself or speak to your GP or another healthcare professional for a referral. For more information visit or 

For help in a mental health crisis

If you live in Brent, Harrow, Hillingdon, Kensington and Chelsea or Westminster contact Central and North West London NHS Trust on 0800 0234 650 or email (24 hours a day, seven days a week, 365 days a year).

If you live in Ealing, Hammersmith & Fulham and Hounslow contact West London NHS Trust on 0800 328 4444 (24 hours a day, seven days a week, 365 days a year).

If you or somebody else is in immediate life-threatening danger ring 999.


If you have any symptoms of coronavirus (a new continuous cough, a high temperature, or a loss of/change in taste or smell) you must isolate and get tested. Please do not attend any health service. Stay at home and use the NHS111 online service for advice, or if you cannot get online, telephone NHS 111.

Protect each other and keep yourself safe by following – Hands. Face. Space. Wash your hands frequently, with soap and water, for 20 seconds. Wear a face covering on public transport, in shops and in supermarkets. Remember to ‘socially distance’ when in public areas – keep at least 2 metres away from people you don’t live with. 

In an emergency

If you have a serious or life threatening medical emergency, call 999 or go to accident and emergency (A&E).

A&E departments are for seriously ill people with life-threatening conditions and will be very bus over the next few months. We encourage you to use alternative health services if it is not an emergency.

If you have an urgent, but not life-threatening medical need

Contact NHS 111 online ( or by phone first, before going to a hospital Accident and Emergency department (A&E/ED).  

This will help the NHS to better control the risk of coronavirus while space in A&E waiting rooms is reduced to ensure social distancing.

NHS111 can arrange an urgent face-to-face A&E appointment during an allocated timeslot anywhere in London, if someone needs it - meaning shorter waiting times and fewer people in A&E. Arrangements are also in place to let A&Es know if shielding patients are coming so they can be kept safe.