Although restrictions have now ended, Covid-19 is still with us, and the safety of the public and NHS patients , visitors and staff is our top priority.

In line with Government guidance, everyone accessing or visiting healthcare settings must continue to wear a face covering, unless they are exempt, and follow social distancing rules.

To stop the spread of coronavirus (COVID-19), you should avoid close contact with anyone you do not live with. Try to stay at least 2 metres (3 steps) away from anyone you do not live with (or anyone not in your support bubble)

  • wash your hands with soap and water often – do this for at least 20 seconds
  • use hand sanitiser gel if soap and water are not available
  • wash your hands as soon as you get home
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • do not touch your eyes, nose or mouth if your hands are not clean


If you or anyone in your household develop symptoms of coronavirus you must stay at home and self-isolate. Do not visit a GP surgery, pharmacy or hospital. 

Symptoms include:


How long do you need to stay at home?

If you have symptoms or have tested positive, stay at home and self-isolate for at least 10 days. You should keep self-isolating after this period if you still feel unwell.

If you live with (or are in a support bubble with) other people who have symptoms of coronavirus or who have tested positive, you should stay at home for 14 days from the day the first person got symptoms. If you develop symptoms, get a test to check if you have coronavirus.

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

If you have to stay at home together, try to keep away from each other as much as possible.

Self-isolate for 14 days if you are contacted by the NHS Test and Trace service.


Face coverings

Face coverings must continue to be worn in any healthcare settings. This applies to all health services including hospitals, GP practices, dentists, optometrists and pharmacies, to ensure patients and staff are protected.  You should also consider wearing a face covering on

  • on public transport
  • in shops

Some people should not wear face coverings, such as children under 3 and people with breathing difficulties


We're still here for you

If you need urgent and emergency services for stroke, heart attack, and other life-threatening conditions the NHS is still available to help you. 

And it is safe to access care.

If you or a loved one have the symptoms of a heart attack or stroke, are a parent worried about their child or have concerns about conditions such as cancer you should seek help in the way you always would.

People should contact their GP or the 111 service if they have urgent care needs – or 999 in emergencies – and to attend hospital if they are told they should.

Ignoring problems can have serious consequences – now or in the future.

More information

Please see links below to information, in various formats that is regularly updated: 

General guidance


Guidance for households with possible coronavirus infection 

As of 3 September 2020, Public Health England has issued revised guidance for households with possible coronavirus infections:


Guidance on social distancing and for vulnerable people

As of 13 August 2020, Public Health England has issued revised guidance on social distancing and for vulnerable people:


Information for families and carers in hospital


Guidance in easy read


Guidance for people with diabetes


Guidance in British sign language (videos)


Guidance in other languages, includes: Albanian, Amharic, Arabic, Bengali, Dari, Farsi, French, Hindi, Kurdish Sorani, Malayalam, Mandarin, Pashto, Portuguese, Somali, Spanish, Tigrinya, Turkish, Urdu, Vietnamese‚Äč - more languages being added regularly 


Guidance for children and young people 

Hammersmith and Fulham, Kensington and Chelsea, and Westminster

Harrow, Brent and Ealing

Hillingdon, West Hounslow and West Ealing